Return & Refund Policy

At Trendella, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and returned in its original packaging.

Non-Returnable Items

For hygiene and quality assurance reasons, certain products may not be eligible for return if they have been opened, used, damaged after delivery, or are not in their original condition. Trendella reserves the right to refuse returns that do not meet our return requirements.

Return Process

Customers wishing to return a product must contact our support team within 7 days of receiving their order. Once the return request is reviewed and approved, instructions for returning the item will be provided. Customers are encouraged to ensure that returned products are securely packaged to prevent damage during transit.

Inspection and Approval

All returned items will be inspected upon receipt. After verification that the product meets the return eligibility requirements, the return request will be approved and the refund or exchange process will begin.

Refund Policy

Once a returned item has been received and approved, refunds will be processed within a reasonable timeframe. Refunds will be issued through the original payment method where applicable. Processing times may vary depending on the payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Trendella as soon as possible with relevant details and photographs, if applicable. We will review the issue and arrange a suitable resolution, which may include a replacement, exchange, or refund.

Exchange Requests

Eligible products may be exchanged subject to stock availability. If the requested replacement item is unavailable, an alternative solution may be offered at Trendella’s discretion.

Shipping Costs for Returns

Shipping charges associated with returning a product may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received from Trendella.

Policy Changes

Trendella reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will become effective immediately upon being posted on our website.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at Phone:  +92348 3562351 or Email: pk.trendella@gmail.com. Our team will be happy to assist you and address any concerns.